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Refund and Returns Policy

Refunds and Returns Policy

Customer satisfaction is first concern at topqly.com. We are here to assist you should your purchase leave you not quite happy. Kindly peruse our Refund and Returns Policy below.

1. Retention of Eligibility

An item must be qualified for a return by:

  • Be unspoiled, unopened, and packaged exactly as it came.

  • Return within thirty days following the delivery date.

  • Add the purchase proof-of-sale receipt.

Some things are non-returnable, including gift cards, personal care products, and perishable goods as well as tools.

2. How One Starts a Return?

Please proceed as follows to initiate a return:

  • Using your order number and return justification, contact our customer care team at [email protected].

  • We will supply you shipping directions and a return permission.

  • Send the item back to us using a trackable delivery method.

Unless the item is faulty or wrong, the client bears return shipping fees.

3. Refund Procedure

We will inform you of the approval or rejection of your refund after we get and check your returned item. Should acceptance:

  • Refunds will be handled at your original payment point five to seven business days.

  • Your bank or payment method will determine how quickly the refund shows up in your account.

Should your return be denied, we will contact you explaining why.

4. Transactions

We replace only damaged or faulty products. If you require an exchange, get in touch at [email protected] including images and issue specifics.

5. Late or Nonexistent Returns

Should you not yet have a refund:

  • Once more check your bank account.

  • Get in touch with your credit card company; it might take some time for your refund to show up formally.

  • Please get in touch with us at [email protected] should you have done all of this and still not get your refund.

6. Broken or Inaccurate Objects

If you get a damaged or wrong item, do get in touch with us within seven days after delivery with pictures of the good and packing. We will set up a free replacement or refund.

7. Policy Updates

We are entitled to change this Refund and Returns Policy whenever we choose. Any revisions will show on this page together with the revised effective date.

8. Get in Touch Here

Please get in touch with us at any inquiries about returns or refunds at:

We appreciate you buying with topqly.com.